Terms of Use

Terms of Use

These Terms of Use govern access to and use of the website, content, forms, digital channels and other resources made available by Ecobraz. By accessing this website, filling out forms, requesting assistance, submitting information or using any Ecobraz digital functionality, the user acknowledges and agrees to these terms.

If the user does not agree with these Terms of Use, they should not use the website, forms or other digital channels made available by Ecobraz.

1. Purpose of the Website

The Ecobraz website has institutional, informational, commercial and operational purposes. It presents information about reverse logistics, electronic waste disposal, asset disposal, media sanitization, environmental documentation, operational traceability and related services.

The information published on the website is general in nature and does not replace individualized technical analysis, specific contracts, operational assessment, legal opinion, environmental report or formal regulatory guidance.

2. Permitted Use

The user agrees to use the website lawfully, ethically, safely and in accordance with these Terms of Use, applicable law and good faith.

The user is permitted to:

• access institutional and informational content;
• fill out contact, quotation, collection or service forms;
• request information about Ecobraz services;
• share true, complete and updated information when necessary for service purposes;
• use the digital channels for legitimate purposes related to the services offered.

3. Prohibited Use

The user is prohibited from:

• using the website for unlawful, fraudulent, abusive or unauthorized purposes;
• entering false, incomplete, misleading or third-party information without authorization;
• attempting to access restricted areas, systems, servers, databases or resources without permission;
• performing vulnerability tests, scans, reverse engineering, exploitation of flaws or attacks against systems;
• sending viruses, malicious code, scripts, spam, automated messages or any content capable of compromising website security;
• copying, reproducing, modifying, distributing or commercially exploiting Ecobraz content without prior authorization;
• improperly using Ecobraz trademarks, names, logos, images or texts;
• performing acts that impair the availability, integrity, security or operation of the website.

4. Published Information and Content

Ecobraz seeks to keep the information on the website updated, correct and consistent with its institutional and operational activities. However, content may contain inaccuracies, outdated information, material errors or require case-by-case technical validation.

Information about services, processes, documentation, deadlines, operational availability, technical scope and commercial conditions may vary according to location, type of waste, volume, operational risk, legal requirements, contract and technical feasibility.

No information published on the website should be interpreted as a guarantee of results, a promise of full compliance, complete risk elimination, absolute protection against sanctions or a substitute for specific technical, environmental, legal or regulatory analysis.

5. Services, Quotations and Contracts

The submission of a form, message, quotation request or contact request does not automatically create an obligation to contract, provide assistance, collect materials or perform services.

The execution of services will depend on Ecobraz’s technical and operational assessment, confirmation of scope, availability, commercial conditions, documentary requirements and formal acceptance by the parties.

Quotations, proposals, schedules, commercial documents and specific contracts shall prevail over generic information published on the website in the event of divergence.

6. Documentation, Traceability and Evidence

Ecobraz may support companies with records, documents, proof and evidence related to collection, disposal, destination, processing and operational traceability, according to the contracted scope and the technical limits of the operation performed.

The documentation issued must be interpreted according to the service effectively performed, the type of material handled, applicable law, operational conditions and corresponding contractual documents.

Ecobraz does not promise full compliance, zero risk, absolute legal shielding or automatic acceptance of documents by third parties, authorities, auditors, clients, insurers, financial institutions or regulatory bodies.

7. User Responsibilities

The user is responsible for the truthfulness, accuracy and updating of the information provided to Ecobraz through the website, forms, emails, telephone, WhatsApp or any other service channel.

The user is also responsible for:

• correctly informing the type, volume, location and characteristics of waste or equipment;
• previously communicating the existence of special risks, sensitive data, hazardous materials, access restrictions or specific requirements;
• obtaining internal authorizations necessary to request services on behalf of a company, condominium, institution or third party;
• not sending confidential, sensitive or protected information without operational necessity or adequate basis;
• using Ecobraz digital channels lawfully and responsibly.

8. Intellectual Property

All website content, including texts, images, trademarks, logos, visual elements, structure, institutional identity, technical materials and other digital assets, belongs to Ecobraz or is used under authorization, license or legitimate basis.

Reproduction, copying, adaptation, distribution, republication, extraction, modification or commercial use of any website content is prohibited without prior and express authorization from Ecobraz, except where permitted by applicable law.

9. Links to Third Parties

The Ecobraz website may contain links to third-party websites, platforms, documents, tools or services. These links are provided for convenience, reference or operational integration.

Ecobraz does not control and is not responsible for the content, policies, privacy practices, security, availability, timeliness or operation of external environments belonging to third parties.

Access to third-party websites is carried out at the user’s own risk.

10. Protection of Personal Data

The processing of personal data carried out by Ecobraz will observe applicable law, including Brazil’s General Data Protection Law (Law No. 13,709/2018), when applicable.

Information about collection, use, sharing, storage, data subject rights and data protection measures is described in Ecobraz’s Privacy Policy.

The use of cookies and similar technologies is addressed in a separate document, the Cookie Policy.

11. Website Security

Ecobraz adopts reasonable measures to protect its digital channels against unauthorized access, abusive use, failures, incidents and security threats.

However, no digital environment is absolutely secure or free from failures. Ecobraz does not guarantee uninterrupted availability, complete absence of errors, immunity against attacks or continuous operation of the website under all circumstances.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Ecobraz shall not be liable for damages arising from:

• improper use of the website by the user or third parties;
• provision of false, incomplete or outdated information by the user;
• temporary unavailability of the website;
• technical failures, interruptions, navigation errors or connection problems;
• actions by third parties, cyberattacks, external incidents or events beyond Ecobraz’s reasonable control;
• improper interpretation of general content as individualized technical, legal, environmental, financial or regulatory guidance;
• decisions made by the user based exclusively on generic information published on the website.

13. Changes to the Website and Terms

Ecobraz may change, update, suspend or remove content, functionalities, pages, forms, commercial information or website resources at any time, without prior notice.

These Terms of Use may also be updated periodically to reflect legal, regulatory, technical, operational or institutional changes.

The current version will be published on this website, with the update date indicated when applicable.

14. Communications

Ecobraz may contact the user by email, telephone, WhatsApp or other channels provided, when necessary to respond to requests, evaluate services, send institutional information, handle operational demands or comply with legal and contractual obligations.

Commercial or informational communications may be discontinued upon request by the user, when applicable.

15. Applicable Law and Jurisdiction

These Terms of Use are governed by the laws of the Federative Republic of Brazil.

Any disputes arising from the use of the website or these Terms of Use should preferably be resolved amicably. If a consensual resolution is not possible, the competent jurisdiction shall be observed in accordance with applicable law and any specific contracts entered into between the parties.

16. Contact

For questions about these Terms of Use, the user may contact Ecobraz through the official channels:

Email: [email protected]

Telephone: +55 (11) 4329-2001

Last updated: May 2026.