Want to reach Ecobraz? Pick whichever channel suits you — they all reach the same team, and the reply comes within 24 business hours, in English or Portuguese.
Ways to reach us
Request a collection
The fastest route: tell us what you have and where it is — the team confirms everything with you before scheduling.
To talk from your phone, ask questions and send photos of what you want to dispose of: open a WhatsApp conversation.
Telephone
Prefer to call and speak to a person? +55 11 4329-2001 (business hours, Brasília time).
For messages with attachments, documents and institutional matters: contato@ecobraz.org.br.
The team replies within 24 business hours, on any channel. For a collection, sending the request does not confirm the pick-up on the spot: the team checks the material and the conditions and agrees everything with you before scheduling. Free collection happens within 1 to 7 business days; need it tomorrow? Express collection within 24 hours costs R$ 55 (Brazilian reais).
Address
Associação Auxílio à Reciclagem de Eletrônicos e Inclusão Digital – Ecobraz
Brazilian company registration (CNPJ) 14.197.457/0001-42
Rua Dona Maria Quedas, 230 — Jardim Andaraí, São Paulo/SP, postcode 02175-010, Brazil.
Dropping something off in person or arranging a visit? Agree it beforehand through one of the channels above. To leave equipment somewhere closer to you, see the collection points.
Quick questions
How much does collection cost?
Collection is free — Ecobraz is paid by the destination and recovery of the material, which is why there is no charge. If your case is not free, we tell you beforehand, with the amount. Need it tomorrow? Express collection within 24 hours costs R$ 55.
Where do you operate?
São Paulo and the surrounding region; corporate operations in other Brazilian regions are assessed case by case. To hand equipment over in person, see the collection points.
We are a company: is the route the same?
Yes — use the same form, indicating that you are a company, or any channel on this page. For the full corporate model, see business e-waste collection and large enterprises and multinationals.
Can you deal with our head office abroad?
Yes. The service is sold and performed in Brazil, and the documentation is built to be read and verified anywhere: the destination certificate carries a QR code, and the portal history is exportable. The team replies in English or Portuguese.
Tell us what you have and where it is — the team replies within 24 business hours.
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