Insurance salvage disposal for insurers
Policyholder's warehouse due back on a deadline, salvage with nowhere to go and the claim demanding evidence? Ecobraz inventories, photographs, destroys and disposes of damaged electrical and electronic goods — with a chain of custody that protects the claim and prevents the indemnified item from reappearing on the market.
Scenes every claims and salvage team knows
Is even one item on this list true for you? Then this page was written for you — describe your situation in one minute and get a technical reply, not a sales call.
- The policyholder's premises need to be handed back and the damaged goods are still occupying the warehouse
- Salvage sold 'as a batch' turned up working on the market — and became a question mark in the claim
- Every loss adjuster delivers a different evidence standard, and the file never comes out the same
- A claim in a location with no trusted operation — and the claim deadline running down
- Goods with data media in the middle of the batch, and no one wants to sign off on their disposal
Uncontrolled salvage becomes a liability for the insurer
Three risks the claims process carries when disposal is not traceable.
The salvage that comes back to haunt the claim
An indemnified item that reappears for sale opens the door to fraud questions, disputes with the policyholder and weakens the entire claim — months after it was closed.
Real cost: reopened litigation, reputational damage and an internal precedent that is hard to explain.Every location, a different standard — none defensible
Claims do not pick a city. Without a coordinated operation, each case comes out with a different level of recording, and the company's standard becomes a lottery.
Real cost: uneven files, rework by loss adjusters and exposure in internal audit.Disposal without evidence weakens the adjustment
The claim needs to prove what it was, where it stood, what was done and where it ended up. Without inventory, photos and custody, that chain breaks at the final link.
Real cost: a claim vulnerable to challenge — at precisely the cheapest stage to document.From abandoned batch to a case closed with a file
The final link of the claim handled with the same rigour as the adjustment.
How it usually ends
- Damaged goods waiting while the warehouse rent runs on
- Sale 'as a batch' with no control over what returns to the market
- Photographic record incomplete or non-existent
- Disposal evidence: a scrap invoice
- A different standard at every location and every case
With Ecobraz on the case
- Inventory and photographic record item by item, at source
- Recorded destruction — the salvage dies documented
- Chain of custody from the warehouse to final disposal
- MTR, CDF and final report attachable to the claim
- The same evidence standard at any assessed location
What the company gains in each case
Less exposure at the link that tends to end up ownerless.
Protected claim
End-to-end evidence on the disposal of the goods — the final link stops being the weak point.
Warehouse handed back on time
Planned removal frees the policyholder's premises without blowing the case schedule.
Standardised file
The same documentation pack, case after case — easy to audit, easy to defend.
Policyholder data protected
Media handled with a record, even when the claim affects equipment holding data.
What is included — and what is not
Scope declared before scheduling reduces rework and surprises. Each batch is assessed technically.
In scope
- Damaged electrical and electronic goods — fire, flooding, transport damage
- Salvage electronics not fit for resale
- Equipment holding data media (with treatment in line with the scope)
- Batches in warehouses, depots, distribution centres and policyholder sites
- Operations across multiple locations, assessed case by case
Feasibility depends on the type of goods, volume, location, access conditions and the requirements of the claim. Each case is assessed before confirmation — the scope can be defined with the insurer, the loss adjuster or the corporate policyholder.
Out of scope
- Loose household batteries
- Toner and cartridges
- Lamps, oil, polystyrene and packaging
- Chemical, biological, radioactive or contaminated waste
Materials out of scope require specific chains and are not part of this service.
How it works, from contact to final destination
No collection is confirmed without a technical assessment. That is what keeps the operation predictable and documentable.
Case registration
Type of claim, estimated quantity of goods, locations and claim deadlines.
Technical assessment
We analyse the materials, logistics per location and evidence requirements.
Scope defined
Responsibilities, destruction method and agreed documents.
Inventory and recording
Identification, photographic recording and inventory of the goods at source.
Disposal and evidence
Destruction, disposal and delivery of the case documentation.
What the claim file receives
The documentation reflects what was actually carried out in each batch — no generic promises.
Case inventory
List of the goods with identification and location of origin.
Photographic record
Images of the goods in the state in which they were collected.
Recorded destruction
Disablement carried out and documented in line with the scope.
Chain of custody
Record of the goods' route, from origin to disposal.
MTR and CDF
Waste transport manifest and disposal certificate, where applicable to the material.
Final report per case
Consolidation of the operation to attach to the claim file.
Why Ecobraz in the salvage flow
An offer designed for the rigour the claims process demands.
Evidence as a product
Inventory, photos, custody and certificates are not an add-on: they are what we deliver alongside the disposal.
15 years of operation
An organisation founded in 2011, recognised on EU and UN platforms — scope declared on the evidence page.
Control against return
Recorded destruction and custody to the end — designed so the salvage does not reappear.
Multi-location under assessment
Cases outside São Paulo enter a technical feasibility assessment — with the same documentation standard.
What claims and salvage teams ask
How do you ensure the salvage does not return to the market?
Through the combination of recorded destruction and chain of custody through to disposal, in line with the contracted scope. Each stage generates evidence that attaches to the claim file.
Do you handle claims outside São Paulo?
Operations in other locations are assessed according to volume, logistics and claim deadline. Describe the location and the batch so we can check feasibility.
Do you work with loss adjusters and corporate policyholders?
Yes. The scope can be defined with the insurer, the loss adjuster or the corporate policyholder, according to the design of each case — with documented responsibilities.
And when the damaged item contains data?
Equipment with media is handled with data treatment defined in the scope — logical sanitisation where technically applicable, or recorded physical destruction.
What is the turnaround time?
It depends on the location, the volume and access conditions. The technical assessment comes back with timing and terms before any confirmation.
Could also be part of your operation
Data sanitisation and destruction
Treatment of media with a report, for goods that carry data.
View solution →Documentation and traceability
How each operation generates the evidence that underpins the claim.
View solution →Damaged and out-of-warranty products
Damage and returns for manufacturers, retail and after-sales.
View solution →Have an open case with goods awaiting disposal?
Describe the claim, the location and the estimated volume. The team gets back to you with scope, timing and the evidence standard for the case — before any commitment.